Service & Maintenance

I : Plasma Panel
1) Question:	How to watch TV program in Plasma Panel?
2) Question:	How to connect the Plasma Panel with a computer?
3) Question:	Is it suitable to display a still image on the Plasma Panel?
4) Question:	How long display will cause the permanent burn-in image appear on the Plasma screen?
5) Question:	How to minimize the occurance of image burn-in?

1) Question :	How to watch TV program in Plasma Panel?
Answer :	Toshiba have two types of Plasma Panel: i) Plasma panel monitor ------ an external TV receiver is required to watch TV program such as VCR or TV tuner ii) Plasma TV ------ directly tune the TV channel and watch TV program with its own tuner.
Back to top
2) Question :	How to connect the Plasma Panel with a computer?
Answer :	There is an 15 pins D shell connector on the Plasma Panel, please connect a computer VGA signal output to this 15 pins D shell connector accordingly.
Back to top
3) Question :	Is it suitable to display a still image on the Plasma Panel?
Answer :	A permanent burn-in image will be remained on screen if still image is displayed for an extended period of time.
Back to top
4) Question :	How long display will cause the permanent burn-in image appear on the Plasma screen?
Answer :	It depends on the picture brightness and contrast levels, minimal the picture brightness will take longer duration to generate a permanent burn-in image.
Back to top
5) Question :	How to minimize the occurance of image burn-in?
Answer :	Here are some guidelines and recommendations: i) Avoid display still image, ii) Reduce the brightness level when display still image, iii) Change the still image position from time to time, iv) According to the Owner's Manual Instruction, use the Plasma panel build in functions to diminish image burn-in.
Back to top
II : CTV
1) Question:	Is there any problem with the TV set if some noises are produced when turning on the TV set?
2) Question:	Is there any dangerous if some "Pak" noises can be heard after turning off the TV set for a certain of time?
3) Question:	Why the tuned channel will be disappeared while switching to another channel?

1) Question :	Is there any problem with the TV set if some noises are produced when turning on the TV set?
Answer :	Each color television set needs to demagnetize which process will be functioned at the instance of turning on a TV set. The demagnetize circuit will generate some noise like "Cha", "Tun" sounds when functioning.
Back to top
2) Question :	Is there any dangerous if some "Pak" noises can be heard after turning off the TV set for a certain of time?
Answer :	The majority of TV cabinet is made by plastic, the joint edge of front and back cabinets will sometimes generate a "Pak" noise due to heat expension and cold contraction phenomenon.
Back to top
3) Question :	Why the tuned channel will be disappeared while switching to another channel?
Answer :	Most of Toshiba TV models need to proceed a channel memory confirmation step. If this step hasn't been proceeded, tuned channel will not be memorized.
Back to top
III : Washing machine
1) Question:	Does the installation of the washing machine include the change of water tap position?
2) Question:	Is the washing machine abnormal if some noises are generated during drying process?

1) Question :	Does the installation of the washing machine include the change of water tap position?
Answer :	This service is excluded. If the water tap position ought to be changed to fit the new washing machine, please arrange such service by yourself.
Back to top
2) Question :	Is the washing machine abnormal if some noises are generated during drying process?
Answer :	During drying process, if the clothes inside the drum is inbalance, this may make the drum vibrating and prodcuce sound.
Back to top
IV : General Enquiries
1) Question:	How to pay the service charge after repairing service?
2) Question:	How to purchase the spare parts, accessories etc.?

1) Question :	How to pay the service charge after repairing service?
Answer :	The payment methods are: i) By cash; ii) By cheque; iii) By credit card.
Back to top
2) Question :	How to purchase the spare parts, accessories etc.?
Answer :	Three methods are provided as follows: i) Purchase at Shatin parts center; ii) Parts center arranged collection point, iii) Courier service arranged by parts center. (Please ask the parts center for detail of charge, time of delivery and scope of service)
Back to top